Question 1

Payment Terms

Accepted Answer

Unless otherwise noted on the cover page, payment terms are as follows - A deposit of 75% (3/4) of the estimated total for the event is due and payable upon acceptance of the contract with the remaining balance due the first day of the Event, or else the outstanding balance of the invoice shall accrue interest at 1.5% per month from the invoice date until paid in full. In the case the service package is booked within 30 working days of the event, payment is required in full upon contract signing to confirm the order and secure services date. The Client shall be responsible for payment of all fees due under this Agreement with no right to assert any setoff, counterclaim or other defense for any reason whatsoever other than as specifically set out in these terms and conditions. If full payment is not received within 90 days of the invoice date, the Client shall be responsible for the costs of collection, including attorney fees.
 
POSTPONEMENT - Client agrees to pay LEO Group for any additional costs that are incurred as a result of the postponement. LEO Group will attempt to use any equipment, prop or material already in its possession on the rescheduled Event date, however LEO Group has the right to make reasonable substitutions, with the approval of the Client, of any equipment, prop or material, which is not available as a result of the postponement.
CANCELLATION: If Client cancels or postpones the event 30 days prior to the Load In, then the deposit or 50% of the event cost, whichever is greater, for the event is forfeit and due immediately if not already submitted. If the Client cancels or postpones the event with less than 24 hours’ notice, payment in full is due immediately. In the event that LEO Group is unable to perform due to a natural disaster or any condition beyond the reasonable control of LEO Group, the  Client shall only be obligated to pay LEO Group for services rendered and expenses incurred through the date of cancellation. Where LEO Group is unable to perform its work because of the Client’s non-performance of its obligations, Client shall pay in full and refunds will not be issued.

Question 2

Refund Policy

Accepted Answer

All payments are  non-refundable. Should your contract total decrease below the deposited amount client may add alternate items to reach the paid balance.

Question 3

Full Terms of Service

Accepted Answer

The following terms reflect the policies included in the service agreement that all cleints must sign in order to accept a quote from LEO Group LLC and contract event experience and production services. 
 
SCOPE OF SERVICES. Producer agrees to supply video production, in-person coordination, content creation services, planning timelines and where applicable, creative storyboarding for the Client as set forth in the Service Agreement, which is hereby incorporated in its entirety, and that all completed media and  services supplied by Producer shall be of applicable production standard as agreed upon. Producer is not responsible for delivering to Client Third Party licenses for music or other media requested by Client to be included in the final deliverables.
CLIENT RESPONSIBILITIES. Client agrees to supply product props and related clearances/access, unless otherwise noted in the Project Offer and agrees to cooperatively perform on specific times, dates and locations as previously agreed without any reschedules or interruptions unless a Schedule Change or an unforeseen Force Majeure occurs as detailed per Section 24. Client further acknowledges that it shall be responsible for performing the following in a reasonable and timely manner: (a) coordination of any decision-making with parties other than the Producer; (b) provision of Client Content in a form suitable  for reproduction or incorporation into the final product without further preparation, unless otherwise expressly provided  in  the  Proposal,  for  example,  providing Producer with existing  video  footage or photography of the highest resolution available; (c) licenses for music or other media requested by Client to be included in the final deliverables and (d) final proofreading and in the event that Client has approved the final video but errors, such as, by way of example, not limitation, typographic errors or misspellings, remain in the finished product, Client shall incur the cost of correcting such errors.
PAYMENT TERMS. Unless otherwise noted on the cover page, payment terms are as follows - A deposit of 75% (3/4) of the estimated total for the event is due and payable upon acceptance of the contract with the remaining balance due the first day of the Event, or else the outstanding balance of the invoice shall accrue interest at 1.5% per month from the invoice date until paid in full. In the case the service package is booked within 30 working days of the event,  payment is required in full upon contract signing to confirm the order and secure services date. The Client shall be responsible for payment of all fees due  under this Agreement with no right to assert any setoff, counterclaim or other defense for any reason whatsoever other than as specifically set out in these  terms and conditions. If full payment is not received within 90 days of the invoice date, the Client shall be responsible for the costs of collection, including attorney fees.
TIMING CHANGE. If the services load in/arrival or Break down/exit times are rescheduled to another date or a new time window greater than (4) hours from the start of the original time window, Client will incur a minimum four (4) hour charge per crew member for the cancelled or changed timing. Client will be responsible both for the canceled time slot minimums and the full cost of the adjusted load in or break down timing.
DESIGN REVISION FEE. Based on the overall scope of work, Preliminary Works and rendering can be provided to the Client with the initial quote. Client may request two (2) revisions to renderings at no additional cost. Should Client request additional renderings or revisions or changes to the design beyond what is reasonable, Client will be charged a starting rate of One Hundred Dollars ($100.00) per hour for all time spent revising or preparing additional renderings. Payment for additional rendering services shall be paid within thirty (30) days of receipt of the invoice or a maximum of 30 days after the event. Client agrees that Producer will complete the Project in Producer’s creative style at Producer’s sole direction. Producer will not release the final project to the public without the Client's final approval.
CUSTOM CONTENT - All confirmed special, custom and/or acquisition orders are  non-refundable and cannot be cancelled by the Client at any point. Any  custom content creation not agreed to by the deadlines set forth in the quote will not be guaranteed to be completed within the agreed upon timeframe.   Refunds will neither be issued nor negotiated in response to missed content agreement deadlines.
COMMUNICATION EXPECTATIONS– Client is responsible for all communications to guest, event coordinator, third party vendors and partners in relation to LEO Group event production needs and timeline. LEO Group is only responsible for communicating directly with the client and venue regarding event details.
PRODUCTION AND TRAVEL COSTS: Production costs are estimated based on the event schedule provided by the Client. Hours worked in excess of the estimate due to changes in the client’s schedule as provided or other reasons beyond LEO Group’s control may result in additional charges to the Client. Client is responsible for air and lodging costs for LEO Group’s staff for events occurring outside of the Washington, DC, Maryland, and Virginia area unless otherwise noted.
VENUE INFORMATION, ACCESS AND FEES. (A) No later than three (3) weeks prior to the event, Client shall provide to LEO Group the following information: the specific Venue for the Event; Venue Representative Point of Contact in charge of the client’s account, Load In and Set Time times, Break Down Time, any security restrictions at the Venue; and Venue requirements and restrictions for Load In and Breakdown. (B) Client shall provide or facilitate LEO Group adequate access to the site at the times specified  for Set-up and Removal, including, free of charge, reasonable use of light, heat, water, power, storage  space, loading docks, elevators, and hoists, as necessary. In the event Client does not provide access as specified, Client will be responsible for all additional costs incurred. (C) LEO Group is not responsible for any fees or penalties assessed by the event facility/ venue except for fees charged for damage done by LEO Group staff or its agents. Electricity charges, drainage and any other facility fees are the responsibility of Client.
AVAILABILITY  -  Client acknowledges that all equipment, props and materials identified in the Quote are offered subject to availability on the date of the  Event. FIRST COME, FIRST SERVED. Our inventory is considered available until a deposit amount of at least 75% of the Job Total and signed Quote/Terms and Conditions Agreement have been received. LEO Group will do everything possible to ensure the availability of all equipment, props and materials  contained in the Quote on the date of the Event. LEO Group reserves the right to propose a reasonable substitution for any equipment, prop or material not available on the date of Event without liability to Client. Client shall promptly be notified of the unavailability of any equipment, prop or material and the  proposed substitution.
SECURITY/THEFT PREVENTION: LEO Group reserves the right to charge the full replacement cost of missing/unreturned or damaged items. If inventory is found and returned in proper condition, LEO Group will evaluate and process refunds and credits on a case-by-case basis.
UNEXPECTED OR CONCEALED CONDITIONS AT VENUE - Should concealed, unexpected or unknown conditions be encountered at the Venue, which preclude LEO Group from completing the contracted items, LEO Group shall be authorized to modify the Invoice to contend with the concealed, unexpected or unknown condition without liability to Client. Client shall promptly be notified of the concealed, unexpected or unknown condition at the Venue and the corresponding modification to the Proposal.
OWNERSHIP AND USE OF DOCUMENTS - The designs, renderings, drawings, specifications, materials and other documents used or created as part of the Quote are owned by LEO Group and shall not become the property of the Client whether or not the Quote for which they are made is commenced. All designs, renderings, drawings, specifications, materials and other documents presented as part of the Proposal remain the property of LEO Group. Use of any of the designs, renderings, drawings, specifications, materials and other documents created as part of the Proposal is prohibited without express written approval of LEO Group and will be subject to usage fees.
OWNERSHIP AND USE OF PRODUCTS - Except as otherwise provided herein, upon satisfaction of all payments due Client shares all rights, title and interest in and to the Final Art, work product and videos(s) which are the subject of this agreement, including all copyrights therein as well as in and to all the media out-takes, clips, and raw footage, and final video with Producer. Producer will use only partial releases of video(s) and imagery for public marketing. Producer shall cooperate with Client and shall execute any additional documents reasonably requested by Client to evidence all such assignments of  intellectual property. Final Video footage and stills will  not be displayed online until the final completion of the Project and images have become “public.”  Design credit and attribution to Client will be used as appropriate. Producer’s reserves the right to post any pictures taken during performance of the Services  on Social Media sites of Producer and Producer’s employees or independent contractors, which may include but are not limited to Instagram, Twitter,  Facebook, and LinkedIn. All Third Party Materials are the exclusive property of their respective owners. Producer shall inform Client of all Third Party Materials
that may be required to perform the Design Services or otherwise integrated into the Final Art. Under such circumstances, Designer shall inform Client of any need to license.
ACCREDITATION/PROMOTIONS. All displays or publications of the deliverables shall bear accreditation and/ or copyright notice in Producer’s name in the form, size and location as incorporated by Producer in the Deliverables, or as otherwise directed by Producer. Producer retains the right to reproduce, publish and display the deliverables in Producer’s portfolios and websites, and in galleries, design periodicals and other media or exhibits for the purposes of recognition     of creative excellence or professional advancement, and to be credited with authorship of the deliverables in connection with such uses. Either party, subject    to the  other’s reasonable approval, may describe its role in relation to the Project and, if applicable, the services provided to the other party on its website and  in other promotional materials, and, if not expressly objected to, include a link to  the other party’s website. Clients are encouraged to share multimedia  products delivered by LEO Group with attribution on any and all public social media platforms using @GoLiveWithLEO on Instagram/Facebook and GoLiveWithLEO.com on all other platforms.
OWNERSHIP AND USE OF STREAMING ACCESS - Use of LEO Group access to streaming technologies is valid only for use within the explicit timeline of event activities outlined in Service Agreement. In order to execute LEO Group Services, client and/or event guests must have devices compatible with the streaming platform designated for in signed Service Agreement. Clients are responsible for ensuring they and all participants have downloaded the most up to date application software for the designated platform, and have sufficient internet access for software to operate at optimal level. High-speed internet is recommended. Client acknowledges and agrees to streaming platform requirements, which may be changed from time to time and does not hold LEO Group responsible for participants ability to access streaming software.
USE OF APP PROVIDED BY ZOOM VIDEO COMMUNICATIONS, INC. LEO Group follows the terms of the Zoom use policy and will not support any action or requests which violate such policy including but not limited to activities that "Violate or infringe  any  intellectual  property or proprietary rights of others,  including copyrights” and “Engage in any activity that is harmful, obscene, or indecent." Client agrees to acknowledge Zoom transmits content at a non-high definition rate of up to 720px, subject to internet quality. See full Zoom app acceptable use policy: https://zoom.us/docs/en-us/acceptable-use-policy.html
DANGEROUS CONDITIONS. (A) Client agrees that LEO Group may, in its sole discretion, decide not  to perform its services in whole or in part under the Proposal if performance will put its employees, agents or others in physical danger. Such situations include, CDC recommended actions/precautions, extreme weather conditions, unsafe venue conditions or unsafe travel conditions. Client agrees to allow LEO Group final authorization on the use of any equipment,  prop or the installation of any material, which may pose a hazard to any Event attendee. If Client chooses to use any equipment, prop or install any material against the advice of LEO Group, Client shall indemnify and hold LEO Group harmless for any losses, costs, or expenses, including, without limitation, its reasonable attorney's fees and other expenses related to the defense of any action or threatened actions. (B) COVID-19 PANDEMIC – In the interest of maintaining the health of LEO Group staff, clients and partners, all on site LEO Group team members and employees, will be required to wear masks/face coverings, practice social distancing and sanitize hands frequently during all events and rehearsals. Client cannot request LEO Group team members and employees remove masks/face coverings at any time. Clients must inform LEO Group within 24hrs of receiving positive diagnosis of COVID-19 or any other highly contagious virus/disease. LEO Group commits to inform Client within 24hrs of any employee contracted to be on-site receiving a positive diagnosis of COVID-19 or any other highly contagious virus/disease. LEO Group reserves the right to refuse business due to COVID-19 concerns and unsafe/hazardous behavior with refunds neither issued nor negotiated.
INCLEMENT WEATHER. Client is held fiscally responsible for all damages caused by inclement and unforeseen weather. LEO Group mandates that no rental inventory be unusually exposed to the elements, planned or unforeseen. In the case that inventory cannot be moved to an enclosed, protected shelter, the Client is responsible to make best efforts to ensure proper covering of all inventory belonging to LEO Group. At the expense of the Client, LEO Group can provide labor to remain on-site to relocate inventory into a protected space or for multiple day events where inventory is left outdoors overnight.
INSURANCE: LEO Group cannot cover insurance on behalf of the client. The Client agrees to maintain, at its expense, property & casualty insurance in an amount not less than replacement costs of the equipment provided to the Client by LEO Group. Further, LEO Group reserves the right to review the Client’s liability insurance coverage and require additional coverage if it falls below commercially acceptable standards.
CONFIDENTIAL INFORMATION. Each party acknowledges that in connection with this Agreement it may receive certain confidential or proprietary technical and business information and materials of the other party, which shall remain the property of the disclosing party. Each party, its agents and employees shall hold and maintain in strict confidence all Confidential Information, shall not disclose Confidential Information to any third party, and shall not use any Confidential Information except as may be necessary to perform its obligations under the Proposal except as may be required by a court or governmental authority. In the event of such required disclosure, the Producer will use reasonable efforts to notify the Client of the planned disclosure and will cooperate with the Client, at the Client’s request and cost, in lawfully providing or opposing any such required disclosure. Notwithstanding the foregoing, Confidential Information shall not include any information that is in the public domain or becomes publicly known through no fault of the receiving party, or is otherwise properly received from a third party without an obligation of confidentiality.
FORCE MAJEURE - Any delay or failure in the performance by LEO Group shall be excused if and to the extent caused by the occurrence of a Force Majeure. For purposes of the Proposal, Force Majeure shall mean a cause or event that is not reasonably foreseeable or not otherwise caused by or under the control of LEO Group, including but not limited to: acts of God, fires, floods, explosions, riots, wars, hurricane, sabotage, terrorism, vandalism, accident, restraint of the Local Jurisdiction, governmental acts, injunctions, labor strikes, Venue cancellations, or damage to the Venue, that prevent LEO Group from furnishing the equipment, props, or materials, despite LEO Group's reasonable efforts to prevent, avoid, delay, or mitigate the effect of such acts, events or occurrences.
POSTPONEMENT - Client agrees to pay LEO Group for any additional costs that are incurred as a result of the postponement. LEO Group will attempt to use any equipment, prop or material already in its possession on the rescheduled Event date, however LEO Group has the right to make reasonable substitutions, with the approval of the Client, of any equipment, prop or material, which is not available as a result of the postponement.
CANCELLATION: If Client cancels or postpones the event 30 days prior to the Load In, then the deposit or 50% of the event cost, whichever is greater, for the event is forfeit and due immediately if not already submitted. If the Client cancels or postpones the event with less than 24 hours’ notice, payment in full is due immediately. In the event that LEO Group is unable to perform due to a natural disaster or any condition beyond the reasonable control of LEO Group, the  Client shall only be obligated to pay LEO Group for services rendered and expenses incurred through the date of cancellation. Where LEO Group is unable to perform its work because of the Client’s non-performance of its obligations, Client shall pay in full and refunds will not be issued.
INDEMNIFICATION – Client hereby agrees to indemnify and hold harmless LEO Group, and its successors, assigns, employees, officers, directors and representatives, against any and all losses, costs, or expenses (including, without limitation, any reasonable attorney's fees and other expenses incurred as a result of defending any actions or threatened actions) incurred by LEO Group or any of its successors, assigns, employees, officers, directors and representatives arising or relating to the Proposal. The obligations of the Client to indemnify, defend and hold LEO Group harmless will survive the completion  or termination of the Proposal. BY PRODUCER. Subject to the terms, conditions, express representations and warranties provided in this agreement, LEO Group agrees to indemnify, save and hold harmless Client from any and all damages, liabilities, costs, or expenses, including reasonable attorneys’ fees,  arising out of any finding of fact which is inconsistent with Producer’s representations and warranties made herein, except in the event any such claims, damages, liabilities, costs, or expenses arise directly as a result of negligence or misconduct of Client provided that (a) Client promptly notifies Producer in writing of the claim; (b) Producer shall have sole control of the defense and all related settlement negotiations; and (c) Client shall provide Producer with the assistance, information and authority necessary to perform Producer’s obligations under this section. Notwithstanding the foregoing, the Producer shall have no obligation to defend or otherwise indemnify Client for any claim or adverse finding of fact arising out of or due to Client Content or other Client provided items or requested individuals.
LIMITATION OF LIABILITY. THE SERVICES AND THE WORK PRODUCT OF LEO GROUP/PRODUCER ARE SOLD “AS IS.” IN ALL CIRCUMSTANCES, THE MAXIMUM LIABILITY OF PRODUCER, ITS DIRECTORS, OFFICERS, EMPLOYEES, DESIGN AGENTS AND AFFILIATES (“PRODUCER PARTIES”), TO CLIENT FOR DAMAGES FOR ANY AND ALL CAUSES WHATSOEVER, AND CLIENT’S MAXIMUM REMEDY, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL BE LIMITED TO THE NET PROFIT OF PRODUCER. IN NO EVENT SHALL PRODUCER BE LIABLE FOR ANY LOST DATA OR CONTENT, LOST PROFITS, BUSINESS INTERRUPTION OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE MATERIALS OR THE SERVICES PROVIDED BY PRODUCER, EVEN IF PRODUCER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
REPRESENTATIONS AND WARRANTIES - To induce LEO Group to enter into this Proposal, the Client makes the following representations and warranties that, to the Client's knowledge and belief are true and correct:  (1)  All information submitted by or on behalf of the Client in connection with the Quote are true,  accurate and complete, and contain no materially false, misleading or incomplete statements; (2)Client owns the Venue or is otherwise authorized to hold the Event at the Venue;(3) Client owns, or is otherwise authorized to use, any and all designs, trademarks, or other markings provided to LEO Group; and (4)Client has obtained all necessary approvals or permits required by the Local Jurisdiction for the installation of any material, media, equipment or use of props as contained in the Proposal

Question 4

Privacy Policy

Accepted Answer

Privacy Statement
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing: With your permission, we may send you emails about our store, new products and other updates.
 
SECTION 2 - CONSENT
 
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
 
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@golivewithleo.com.
 
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
 
SECTION 4 - PAYMENTS
Our store is hosted on Wix Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Wix’s data storage, databases and the general application. They store your data on a secure server behind a firewall.
 
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 8 - AGE OF CONSENT
 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
 
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
 
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@golivewithleo.com

TERMS AND CONDITIONS

Payment Terms

Refund Policy

Full Terms of Service

Privacy Policy

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